Terms & Conditions

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TERMS AND CONDITIONS

Last updated: January 24, 2022

Please read and understand terms and conditions before using the service of www.mymaqaky.com.

We have simplified it for you.

Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For these Terms and Conditions:

Country refers to Malaysia

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to MY MAQ AKY Enterprise 202103349171 (003344032-D), USJ 21, Subang Jaya, Selangor.

Device means any device that can access the Service such as a computer, a cell phone, or a digital tablet.

Service refers to the website and other activities by MY MAQ AKY Enterprise

Products refer to the items being sold by the website online and onsite.

Terms and Conditions (also referred to as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

Third-party Service means any services or content (including data, information, products, or services) provided by a third party that may be displayed, included, or made available by the Service.

Website refers to www.mymaqaky.com, accessible from http://www.mymaqaky.com

You refer to the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions, please don’t use the Service.

You represent that You are or over 13 years old with the supervision of Your parents.

The Company does not permit those under 13 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company.

Working Hours

We work and deliver service to You as stated on Our website.

We may go beyond what has been stated if We see there are valid reasons to do so.

It is so important for us to find a balance between work, family, and life. We appreciate Your understanding.

Products

Our Products are developed with the best intention to benefit You based on Our market research. The company has no control over how You perceive our products.

Our Products are educational written materials such as academic, workbook, storybook and activity book suitable up to 18 years old.

The company may develop more Products for the same age or older in the future.

Please read the description of Products stated on related pages by the Service to understand what the Company can and cannot be offering to You before purchasing.

Pricing 

In general, the price of the Products are determined based on the following points:

– The service charges by online payment platforms. Billplz is RM1.50 per transaction and Stripe is 3% + RM1.00 + 6% per transaction. OR service fees by Direct Fund Transfer to Company’s Maybank Islamic account. Some transfers don’t have service fees.

– The labor of the writer

– The labor of the illustrator

– Marketing

– Reasonable projected profit.

Payment

The Company accepts online transactions using payment platforms such as Billplz for Malaysian customers and Stripe for International customers and Direct Fund Transfer to Company’s Maybank Islamic bank account. We accept cash payment for onsite selling.

The price is shown in Malaysian currency.

Copyright  

A) Printable

All printables on the website purchased by You are allowed to be shared with others for educational purposes only.

You and others are not allowed to reproduce and resell the printable for any economic gain.

The sharing can be done in the form of forwarding the purchased downloaded printable file, printed purchased printable, photocopy of printed purchased printable, audio, and video.

As for marketing purposes, please contact the Company.

B) Physical

You are PROHIBITED to scan, photocopy, screenshot, record in the form of video and audio Our physical products for any purposes.

As for marketing, please contact the Company.

C) Logo, write-ups, design, trademark, and everything on the website.

You are PROHIBITED to copy and use it for economic gain and anything will bring harm to the Company.

Shipping & Distribution

A) Printable Products

Printable is made available for you shortly after the payment is accepted by Us.

Our Printing Instruction Manual stated on the website and even after payment is made explains step by step how to open up the file to download with the password, print out and fold the purchased printable to be a book.

We are not responsible for any loss when you are not or can’t be following the Manual mentioned above correctly.

B) Physical Book Products

The shipping cost is paid by You. The cost is determined by the distance, weight, size, and materials of the book.

If shipping outside Malaysia, some cases involve additional costs imposed by the local authority such as by the Customs Department. Paid by You.

In general, it takes seven days or 30 days for the delivery to be completed by Our Chosen courier depending on the distance.

After you have purchased our physical book product(s), we will send an email to you with the shipping details of our selected courier within three working days or earlier.  

You can track and trace your parcel based on the details in the mentioned email.

If you miss the parcel delivery or don’t pick up the parcel from the courier’s pickup warehouse center within the given time by the courier company, the parcel will be returned to us. You are required to pay the new shipping cost to receive your parcel again.

We are not responsible for damages to the product(s) during the shipping process carried out by the courier company. Please contact its customer service for assistance.

Return & Refund

A) Printable

The Company will accept your request for a refund based on the following reason

only:-

-The purchased printable file cannot be downloaded.

– The purchase printable file cannot be opened with a password.

The refund will be made in the form of sending another link to your email so you can download the purchased printable file again.

The refund request needs to be emailed to [email protected] within 3 days after payment is made. Include payment proof so we can check your payment details in the system.

It takes 24 hours or up to 3 working days for Us to complete the refund process.

B) Physical

The Company will accept your refund request based on the following reasons only:-

-There is a missing narration and illustration page.

-There is a missing narration and illustration content.

-You have received the product(s) you didn’t purchase and are in the original condition.

If Products are purchased online, the refund request needs to be emailed to [email protected] within 3 working days after payment is made. Please include the payment proof and the screenshots of the product(s) to trace payment details in our system. We will update you within 3 working days.

The refund will be made in two forms as below. One of the forms will be applied.

– Direct Fund Transfer transferred to your bank account excluding the payment you made to the third parties such as shipping cost, the service charges of payment platforms such as Billplz and Stripe, and service fees by Maybank for Direct Fund Transfer. This process can be completed within 24 hours or up to 7 days.

-New same product(s) will be shipped to you within 14 to 30 working days or earlier depending on the availability of Our chosen courier paid by the Us OR delivered in person depending on the distance.

Out of three reasons accepted for refund explained above, only product(s) you didn’t purchase needs to be returned to Us through shipping or direct delivery depending on the distance. The shipping cost of Our chosen courier will be paid by Us.

As for Products are purchased onsite, cash refund, product return, product replacement can be done within the same day if the payment proof and the right product are presented to Us.

Privacy Policy

We collect personal information of the visitors to the website with cookies accepted by You and during purchasing.

We use your information within the Company ( such as Marketing, Sales, Production, Finance, Market Research department).

We, sometimes, have to share Your personal information with relevant parties to improve Our service without going against related Malaysian laws protecting your data.

You are required to provide the following personal information ( some or all ):-

-Full name registered in the Malaysian IC or individual ID number in Your country or passport.

-Active phone number

– Email and Home address

– Product choice and preference

-Gender, age, job, marital status, number and age of kids,

-General family background

Feedbacks

Feedback from you is presented to us verbally, in writing through email, on our social media and website.
Your feedback will be evaluated, used by us justly and ethically to improve our service to you.
Please use words of gentleness, kindness, correctness, truthfulness, and be just in your feedback with the sincere intention to see us improve.
The feedback that is considered unjust by us will not be entertained.

Third Parties

Service may contain links to third-party websites or services that are not owned or controlled by the Company.

The Company has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services.

You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.

Termination

We may terminate or suspend Your access immediately, with or without prior notice for any reason whatsoever if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data, or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Disclaimer

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or other methods of communication medium such as emails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Governing Law

The laws of Malaysia, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally, diplomatically, and respectfully by contacting the Company.

Severability 

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated especially in Bahasa Malaysia if  We have made them available to You through our service.

You agree that the original English text shall prevail in the case of a dispute.

Changes 

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time.

However, we will make reasonable efforts to inform You and others through the website or Our official social media account(s) at least one week or up to 30 days’ notice before any new terms take effect.

It is Your responsibility to check our updated Terms and Conditions from time to time or contact us for clarification.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised Terms and Conditions.

If You do not agree to the new Terms and Conditions, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

By email: [email protected]

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